The Knowledge Centre

We don’t think IT information that helps people should be hidden behind a paywall, and that’s why we have a pool of FREE resources here that you can dip in and out of as and when you need to.

Need to know what to do if you get hacked?

Want some info on the latest Windows update?

Worried an email you’ve received is a scam?

You can find a wealth of information on all of those subjects and more by delving into our Knowledge Centre blogs, guides and videos.

Skip ahead to our How-to series:
How-to Word
How-to Excel
How-to Powerpoint
How-to Outlook
How-to Teams
How-to Windows 11

14th September 2023

September news: Microsoft 365 Apps for Productivity

There are loads of apps included in Microsoft 365 licenses, and we’re all about efficiency. Are you utilising all your apps, especially the ones geared towards productivity? Learn more in this week’s blog.

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30th August 2023

The Role of IT Training for Security and Efficiency

Get started on transforming your business with comprehensive IT training. The opportunity is open to all SMEs looking to boost security, productivity, and compliance while empowering their team.

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22nd August 2023

Bot malware growing as a threat

Have you heard of the growing threat of bot malware? The impact on SMEs is not to be underestimated. Get a clear understanding of what bot malware is, why it’s harmful, and real-life examples in this week’s blog. Plus, arm your business with actionable steps to defend against this cyber challenge.

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14th August 2023

The Underrated Safety Net: SMEs Must Prioritise Data Backup

What’s the real significance of data backup for SMEs? From understanding its crucial role to navigating risks and responsibility, we’re shining a light on data backup, disaster recovery plans and the role they play in your business’ future.

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3rd August 2023

August news: The Metaverse

The Metaverse is still in its infancy but SMEs already have many questions about how and when it will impact them. As tech experts, we’re here to help steer you in this exciting new realm.

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19th July 2023

Why Might BT Halo NOT Suit Your SME?

Curious about the pros and cons between BT Halo and a regional IT support provider like Clearsky IT? This week, we’re evaluating other service packages on the market such as BT’s Halo for Business and how it holds up to personalised IT support services. Could a local, tailored approach might be the key to your business’s digital success?

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18th July 2023

School’s out: Out with the old and in with the new

Is this summer is the perfect time for your business to transition to digital phone systems? While your team are on holiday, make use of the quiet periods to transition and get ahead. Don’t get caught in the bottleneck of businesses who wait until the last minute before the PSTN switch off.

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11th July 2023

Putting up with underwhelming IT support? What to do about it in 2023.

It’s time once again to build a plan on how to secure your business physically and digitally while you take time off during the summer holidays, ensuring the sunshine doesn’t bring along data theft storms!

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3rd July 2023

Human Error: the Silent Cybersecurity Threat

This week we’re examining how human error, even among tech-savvy users, poses a cybersecurity risk to your business. Get Clearsky’s guide and learn the importance of regular training and vigilance to safeguard your business.

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Need some clear and easy to understand advice? View our FAQs

What should IT services cost my business?

This question is so complex, any answer we put in here would barely scratch the surface. Simply put, each business' needs are totally unique. If you ever feel as though you're paying too much, we can explain why you do or don't need a certain product or service, and what the risks are if you wanted to opt out. We'll never ever oversell, it's just not in our nature!

What sort of training can Clearsky IT offer my team?

If you're already thinking about staying on top of personal development, you're our kind of person! As you'll see from our Knowledge Centre, we know that getting buy-in from your team can be tough, as not everyone is as passionate about cyber security as we are. That's why we make easy to watch videos, articles and guides that aren't too heavy or time consuming. We also offer a customisable academy platform to Clearsky IT clients. Book a call with us to learn more about our Support Portal.

What happens when the person fixing my problem goes on holiday or gets ill?

As a client, you and your team are given access to our Support Portal, which is available 24/7, and shows complete transparency between your business, our business and all communications relevant to your IT support needs. You can check on the progress of your query at any time, and be notified if the fix has been handed on to a colleague, or escalated to a more experienced member of the team.

Why should I trust Clearsky IT with my business security?

Clearsky IT services over 30 clients who trust our combined 50+ years of professional experience. We are always pushing ourselves to develop our service offerings to include the very latest methods for protecting your business. We're just as determined to beat the cyber criminals as you are!

Will I be bounced around a call centre?

Call centres certainly have a time and place, but when you need an urgent immediate fix, the last thing you want is to be put through to seven different call handlers before talking to an engineer. Book a call appointment for a personal call with our MD, Lee Chappell, or clients can access the Support Portal 24/7.

How do I know if I’m getting ‘good’ service from my IT supplier?

We believe that what makes a great supplier partnership is full transparency and an open attitude to discussion. We've made some changes to improve the communications between Clearsky IT and our clients, using our new Support Portal to enable clients to track every email we send, even between our own team. Anyone can book a call with us at any time to discuss their business needs, so if you're not ready to become a Clearsky IT client just yet, we will happily audit your current IT supplier for free so that you know you're getting the best value for money.

Do you have a question that isn’t featured in our FAQs? Why not call us directly!

Book a call

How’s the view?
See what our clients think...

“Cloud Heroes has enjoyed a trading relationship with Clearksy I.T. since 1998 and during that time they have proven time and again to be a reliable, trustworthy and knowledgable trading partner. I believe our relationship goes beyond the traditional buyer/seller model, and they are a true partner in the way they work with us and indeed, with some of our own customers…”

Peter Wordley, Cloud Heroes

“Thank you to the Clearsky team for all your help and support this year. It’s been a challenging one, but we now have a much more robust IT infrastructure and it has paid dividends during the past few months. Thanks to everyone there – great support from all. ”

Wiltshire Mind

“Very very impressive stuff. Your team provides a very high degree of customer comfort and confidence in the quality of your work. AND they sorted Sage accounts! Our experience of the interface with ClearskyIT is VERY positive, and I am sure it will remain so. We look forward to enjoying a long and productive relationship with ClearskyIT.”

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